STORE POLICIES

Return Policy

Rings

Presently, all rings are custom made to order unless otherwise indicated. Custom made pieces are non-refundable. Part of our process is to provide you with a digital version of your ring (much like the images in our SHOP) prior to its creation so that you are fully aware of what the final product will look like before approving your order. For fully custom designs you will be able to make as many modifications to the design as necessary before we begin the casting process to ensure you are 100% satisfied. As a result, once the ring is approved by you we will not be able to make any changes thereafter, nor will we be able to refund the purchase.

When returning an item that qualifies for a refund you must include all ring boxes and warranty cards to qualify. Your refund will include full purchase price less a 15% restocking fee and all shipping charges. Before returning anything please contact us directly to discuss the process. We are not responsible for items lost in the mail and should this occur no refund will be possible.

Loose Stones

Returns for loose stones will be accepted within 5 days of receipt less a 10% restocking fee and all shipping charges. Again, please contact me before making a return for approval. All warranty cards and original packaging will be necessary to quality and the stones must be in it's original, unset state.

Warranty

Your purchase comes with a standard 1-year warranty. Your warranty does not however, protect against jewelry that has been modified from it's original state (ie. re-sizing by any jeweller other than myself) or items that were damaged from external causes (ie. running it over with a car). Please be very careful with your jewelry and remember that gold is not indestructible and can bend just like any other metal if not treated properly.

Additional things to note: Please try to avoid using chemicals on your jewelry which can include those in various cleaners, lotions, etc. Make sure you are inspecting your jewelry on a regular basis to ensure no stones have come loose as this can be a common occurrence with daily wear.

Timeline

At this time all items are made to order as I do not carry stock. Lead time for pieces are usually 3-5 weeks depending on whether or not the stone you request is in stock at the time your order is placed. Should your stone be out of stock for any reason I will contact you directly to update you on a more appropriate time-line for your order. 

What if I want another brand of Moissanite for my centre stone?

If you would like a different brand of Moissanite for your centre stone please email info@ringcometrue.com directly to receive a quote and instructions on how to place your order.